Frequently Asked Questions

Have questions? We've got answers.

You will receive an email with your door code, parking instructions, Wi-Fi information, etc. 5 days prior to check-in and again on the day of arrival. Check-in is at 4pm Central. In order to clean your vacation rental properly, we cannot accommodate early check-ins.

We provide a starter-supply of shampoo, conditioner, body wash, lotion, toilet paper, paper towels, trash bags, dish soap/sponge, & laundry detergent. This will not be enough for your entire stay. 

Don't forget to bring beach towels and sunscreen!

We provide bath towels, but do not provide beach towels. Guests must bring or purchase their own.

- Fifty percent (50%) of the total booking charges are due at the time the reservation is made, fully refundable if you cancel 30 days prior to check-in.

-The remaining balance is due 30 days prior to check-in and is Non-Refundable. Different terms may apply to stays greater than 28 nights.

- If you book within 30 days of your arrival date, the total amount is due upon booking and is Non-Refundable.

- If balance is not paid in full 30 days prior to arrival, management reserves the right to cancel the reservation. If canceled, NO refund will be issued. 

DO YOU OFFER TRAVEL INSURANCE?

We strongly recommend purchasing Travel Insurance. You will have the opportunity to purchase a policy though Generali* at the time of a direct booking up until the date your final payment is due (30 days prior to arrival). For Customer Service questions or Claims, please contact Generali directly at (866) 999-4018. For policy information, please click here.

*(This is not available for residents of New York or Hawaii or those who book via VRBO or Airbnb.)

HOW DO THE FREE TICKETS WORK?

As a thank you for staying with us, we offer guests FREE tickets to several popular local attractions every day of your stay. It's 1 ticket, per attraction, per day, per reservation. Guests can book activities online or by calling a telephone number. More details will be sent after booking. "Tickets" are emailed as a QR code.

*Free Activities Program only valid for stays of 27 nights or less

WE WILL BE ARRIVING WELL BEFORE CHECK-IN TIME. IS THERE SOMEWHERE WE CAN STORE OUR LUGGAGE?

Unfortunately, we do not have anywhere on-site for guests to store their luggage until check-in. However, there is a local company, Condocierge, who offers this service, as well as other services.

No. None of our properties allow smoking inside or on the balcony.

Occasionally, guests will need to bring more vehicles than a resort will allow on-site. The city of Panama City Beach has three public parking lots for your use. Parking is $2 per hour (up to 6 hours), $12 for 24 hours, or $84 for the week. Locations: 9941 Thomas Drive, 600 Henley Drive, & 11209 Front Beach Road

If you have questions regarding the use of these lots, please contact the Public Works office at (850) 233-5100 ext. 2416 or click here.

The short answer is no. Please do not attempt to mail anything to a property you rented. Most of our properties have locked mailboxes that only the owner has a key to. If you mail a package and the carrier places it in that locked box, we cannot access it! There are a few places here locally that will allow you to mail packages to their locations. Please reach out to them directly for further assistance.

East end: UPS Store (850) 249-2597

West end: Speedy Pack & Ship Plus (850) 249-6245

10am Central. We cannot make exceptions. Our cleaners need this time to clean your vacation rental properly for the next guest. We appreciate your cooperation. 

Please click here to view our complete Rental Agreement.

"All the comforts of home...but at the beach!"