FAQs


What is your cancelation policy?

  • Fifty percent (50%) of the total booking charges are due at the time the reservation is made.
  • Remaining balance is due in full 30 days prior to check-in and is Non-Refundable.
  • If you book within 30 days of your arrival date, the total amount is due upon booking and is Non-Refundable.
  • If balance is not paid in full 30 days prior to arrival management reserves the right to cancel the reservation.  If cancelled, No Refund will be issued.


What is the check-in time and process?

5 days prior to check-in, you should receive an email with your door code, parking instructions, Wifi information, etc. Check-in is at 4pm CST, no exceptions.


Do you provide household items?

We provide a starter supply of paper towels, toilet paper, dish soap, laundry detergent, shampoo, conditioner, & shower gel. Additional items must be purchased by the guest.


Can I smoke inside the unit?

No. None of our units allow smoking inside or on the balconies.


What is the check-out time?

10am CST, no exceptions.