Frequently Asked Questions

Have questions? We've got answers.

what is the check-in time/PROCEDURE?

5 days prior to check in and again on your day of arrival, you will receive an email with your door code, parking instructions, Wi-Fi information, etc. Check-in is at 4pm Central. In order to clean your vacation rental properly, we cannot accommodate early check-ins.

WHAT SHOULD I BRING?

We provide a starter-supply of shampoo, conditioner, body wash, lotion, toilet paper, paper towels, trash bags, dish soap/sponge, & laundry detergent. This will not be enough for your entire stay. 

Don't forget to bring beach towels and sunscreen!

DO YOU PROVIDE BEACH TOWELS?

We provide bath towels, but do not provide beach towels. Guests must bring or purchase their own.

WHAT IS YOUR CANCELATION POLICY?

- Fifty percent (50%) of the total booking charges are due at the time the reservation is made, fully refundable if you cancel 30 days prior to check-in.

-The remaining balance is due 30 days prior to check-in and is Non-Refundable. Different terms may apply to stays greater than 28 nights.

- If you book within 30 days of your arrival date, the total amount is due upon booking and is Non-Refundable.

- If balance is not paid in full 30 days prior to arrival, management reserves the right to cancel the reservation. If canceled, NO refund will be issued. 

DO YOU OFFER TRAVEL INSURANCE?

We strongly recommend purchasing Travel Insurance. You will have the opportunity to purchase a policy though Generali* at the time of a direct booking up until the date your final payment is due (30 days prior to arrival). For Customer Service questions or Claims, please contact Generali directly at (866) 999-4018. For policy information, please click here.

*(This is not available for residents of New York or Hawaii or those who book via VRBO or Airbnb.)

CAN I SMOKE IN THE UNIT?

No. None of our properties allow smoking inside or on the balcony.

WE HAVE AN EXTRA VEHICLE. WHERE CAN WE PARK?

Occasionally, guests will need to bring more vehicles than a resort will allow on-site. The city of Panama City Beach has three public parking lots for your use. Parking is $2 per hour (up to 6 hours), $12 for 24 hours, or $84 for the week. Locations: 9941 Thomas Drive, 600 Henley Drive, & 11209 Front Beach Road

If you have questions regarding the use of these lots, please contact the Public Works office at (850) 233-5100 ext. 2416 or click here.

WHAT IS THE CHECK-OUT TIME?

10am Central. We cannot make exceptions. Our cleaners need this time to clean your vacation rental properly for the next guest. We appreciate your cooperation. 

Please click here to view our complete Rental Agreement.


"All the comforts of home...but at the beach!"